We ask that you:
- Provide, to the best of your ability, accurate and complete information about your present condition, past illnesses, hospitalizations, medications, and other matters related to your health or your child’s health, including information about home and/or work that may impact your ability to follow the proposed treatment
- Follow BCH rules and regulations applicable to patient care and conduct while receiving services at BCH.
- Cooperate in your treatment program and keep appointments or call in advance when unable to do so.
- Be considerate of the rights of other patients and personnel, and assist in the control of noise and the number of visitors.
- Provide information necessary for claim processing to be prompt in payment of their bills.
- Be honest about your financial needs, so that we may connect you to appropriate resources.
- Give us any health care proxy or other legal document, such as a power of attorney or court order, that may affect your decisionmaking ability or care.
- Register complaints and grievances, and seek solutions to problems. You may express those concerns orally or in writing to any of your caregivers, the Nursing Supervisor, BCH Administration or to any state or federal regulatory agency. BCH personnel will assist should you need contact information for submitting a complaint or grievance.
- Expect BCH to make a reasonable response to your request for services. When BCH cannot meet your request or need, you may be transferred to another facility when medically permissible.
- Receive information and explanation concerning the needs for and alternatives to a transfer to another medical facility.
- Expect reasonable continuity of care and assistance in locating alternative services when medically indicated.
- Information regarding your medical condition, unless medically contraindicated, and to be informed of alternative treatments and to choose among the alternatives.
- Be informed of the medical consequences of your refusal of treatment or not following your medical practitioner’s recommendations.
- Know that another authorized individual may have the right to make healthcare decisions on behalf if you are unable to make those decisions and meet other criteria under Iowa law.
- Be informed of any human experimentation or other research/educational projects affecting your care or treatment and to refuse to participate in such activities.
- Examine and receive an explanation of your bill, regardless of the source of payment.
- Know the rules and regulations that apply to patient care and conduct while receiving services at BCH.
- Receive an explanation of your treatment program and your right to ask for clarification if the course of treatment is not understood.
- Be made aware of, along with your family and a representative, your options to donate organs and tissue.
- Expect the medical staff and employees of BCH will treat you with fairness and concern, recognizing your needs and wishes and satisfying them to the extent possible.
- Be free from restraints or seclusion except in situations where your own safety or the safety of others must be protected.
- Receive information regarding financial assistance or free health care.
- Have an interpreter or other assistance, as needed and available, when there is a language, communication or hearing barrier.
- Inspect your medical record, or your child’s, and receive a copy of it.
- Receive prompt, lifesaving treatment in an emergency without discrimination or delay based on economic or payment concerns.
|1015 Union Street|
Boone, IA 50036