Patient Rights and Responsibilities
As a patient at Boone County Hospital, or as the parent or legal guardian of a minor patient (under age 14 years) at Boone County Hospital, you have the following rights:
All patients and visitors have the right to assurance of reasonable safety within the facility and the right to protective services if the need exists. All patients have the right to security and personal privacy.
Respect and Nondiscrimination
You have the right to considerate, respectful and nondiscriminatory care from your physicians, nurses, health care professionals and other hospital employees.
You have the right to receive accurate and easily understood information about your health, treatment plan, health care professionals and facilities. Except as specifically authorized by Federal and State law, the patient and/or designated representative, has the right to determine the information which the hospital may release about them. If you speak a language other than English, have a physical or mental disability or simply do not understand something, assistance will be provided so you can make informed decisions about your care.
Participation in Treatment Decisions
You have the right to know all of your treatment options and to participate in decisions about your care. Your spouse, partner, parents, agent or other individuals whom you have designated may represent you if you cannot make your own decisions, if the patient has been adjudicated incompetent, is found by the physician to be medically incapable of understanding the proposed treatment or procedure, is unable to communicate his/her wishes regarding treatment or is a minor.
Access to Emergency Services
You have the right to receive screening and stabilizing emergency services whenever and wherever needed if you have severe pain, symptoms or an injury that convinces you that your health is in serious jeopardy.
Pain Management Services
You have the right to pain prevention, relief and management services.
Confidentiality and Disclosure of Health Information
You have the right to:
- Speak in confidence with health care providers and to have your health information protected and confidential.
- Receive a copy of the Notice of Privacy Practices that details your rights to privacy.
- Have personal privacy concerning your own medical care program and any discussion about care and consultation among health care professionals about your condition, exam, and treatment are confidential and conducted discreetly.
- Have persons not directly involved in your care must have the patient’s permission to be present.
- Expect that all communication and clinical records will be treated with confidentiality.
- Review and receive a copy of your medical record and request that your physician amend the record if it is not accurate, relevant, or complete.
As a patient at Boone County Hospital, or as the parent or legal guardian of a minor patient at Boone County Hospital, it is your responsibility to:
- Provide accurate and complete information about present complaints, past illnesses, hospitalizations, medications and other matters relating to your health – including advance directives – and report whether or not you clearly comprehend a contemplated course of action and its anticipated effects.
- Follow the treatment plan recommended by the practitioner primarily responsible for your care. This may include following the instructions of nurses and other health care professionals as they implement your practitioner’s orders and enforce the applicable hospital rules and regulations.
- Accept the medical consequences if you refuse treatment or if you do not follow your practitioner’s instructions.
- Follow hospital rules and regulations affecting patient care and conduct.
- Be considerate of the rights of other patients and hospital personnel and assist in the control of noise and the number of visitors in your room.
- Assure financial obligations of your care are fulfilled as promptly as possible.
Complaints and Appeals
You have the right to a fair, fast and objective review of any complaint you have against Boone County Hospital or your physician, nurse or other health care professional. This includes complaints about patient care and safety, waiting times, operating hours, the conduct of Boone County Hospital personnel and the adequacy of health care facilities, without fear of recrimination.
For the hospital’s complete policy on Patient Rights and Responsibilities, please request a copy from the Administration Office at (515) 433-8481.
It is the policy of Boone County Hospital to provide services in compliance with all state and federal laws governing its operations, and consistent with the highest standards of business and professional ethics. If you have any compliance concerns, please call the compliance hotline at 866-477-4661 or log on to: https://www.mycompliancereport.com/default.asp (Access ID: THO).
WE ASK THAT YOU...
- Provide, to the best of your ability, accurate and complete information about your present condition, past illnesses, hospitalizations, medications, and other matters related to your health or your child’s health, including information about home and/or work that may impact your ability to follow the proposed treatment
- Follow BCH rules and regulations applicable to patient care and conduct while receiving services at BCH.
- Cooperate in your treatment program and keep appointments or call in advance when unable to do so.
- Be considerate of the rights of other patients and personnel, and assist in the control of noise and the number of visitors.
- Provide information necessary for claim processing to be prompt in payment of their bills.
- Be honest about your financial needs, so that we may connect you to appropriate resources.
- Give us any health care proxy or other legal document, such as a power of attorney or court order, that may affect your decisionmaking ability or care.
- Register complaints and grievances, and seek solutions to problems. You may express those concerns orally or in writing to any of your caregivers, the Nursing Supervisor, BCH Administration or to any state or federal regulatory agency. BCH personnel will assist should you need contact information for submitting a complaint or grievance.
- Expect BCH to make a reasonable response to your request for services. When BCH cannot meet your request or need, you may be transferred to another facility when medically permissible.
- Receive information and explanation concerning the needs for and alternatives to a transfer to another medical facility.
- Expect reasonable continuity of care and assistance in locating alternative services when medically indicated.
- Information regarding your medical condition, unless medically contraindicated, and to be informed of alternative treatments and to choose among the alternatives.
- Be informed of the medical consequences of your refusal of treatment or not following your medical practitioner’s recommendations.
- Know that another authorized individual may have the right to make healthcare decisions on behalf if you are unable to make those decisions and meet other criteria under Iowa law.
- Be informed of any human experimentation or other research/educational projects affecting your care or treatment and to refuse to participate in such activities.
- Examine and receive an explanation of your bill, regardless of the source of payment.
- Know the rules and regulations that apply to patient care and conduct while receiving services at BCH.
- Receive an explanation of your treatment program and your right to ask for clarification if the course of treatment is not understood.
- Be made aware of, along with your family and a representative, your options to donate organs and tissue.
- Expect the medical staff and employees of BCH will treat you with fairness and concern, recognizing your needs and wishes and satisfying them to the extent possible.
- Be free from restraints or seclusion except in situations where your own safety or the safety of others must be protected.
- Receive information regarding financial assistance or free health care.
- Have an interpreter or other assistance, as needed and available, when there is a language, communication or hearing barrier.
- Inspect your medical record, or your child’s, and receive a copy of it.
- Receive prompt, lifesaving treatment in an emergency without discrimination or delay based on economic or payment concerns.