File a Grievance
Boone County Hospital encourages patients and families to speak up if they have concerns, questions, or complaints. We are committed to addressing concerns promptly, fairly, and respectfully.
When to Request Help or File a Grievance
You may request help or file a grievance if you have concerns about:
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Quality of care or patient safety
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Communication or understanding of care
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Access to services or accommodations
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Discrimination or civil rights concerns
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Privacy or confidentiality
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Billing or financial concerns
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Any other concern related to your hospital experience
You may raise concerns without fear of retaliation.
How to File a Grievance
You may file a grievance at any time in one of the following ways:
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In person
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By phone
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By mail
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By email
Compliance Officer:
Angi Ellsworth
Boone County Hospital
1015 Union Street
Boone, IA 50036
Phone: (515) 433‑8525
Email: compliance@bchmail.org
Assistance is available if you need help submitting a grievance.
What Happens After You File a Grievance
Boone County Hospital will:
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Review your concern promptly
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Investigate the issue as appropriate
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Provide a response explaining the steps taken and the outcome
We are committed to using patient feedback to improve care and services.
Civil Rights Complaints
If your concern involves discrimination based on race, color, national origin, age, disability, or sex, you may also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights:
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Phone: 1‑800‑368‑1019
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TTY: 800‑537‑7697
Our Commitment
Your voice matters. Boone County Hospital values patient feedback and is committed to resolving concerns in a respectful, transparent, and timely manner.