Patient Rights, Non-discrimination and Cost Transparency
Boone County Hospital is committed to providing safe, respectful, equitable, and transparent care to every patient. This page explains your rights as a patient, our nondiscrimination commitments, and information about health care costs.
Notice of Nondiscrimination
Boone County Hospital complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin (including limited English proficiency), age, disability, or sex (consistent with the scope of sex discrimination described at 45 CFR § 92.101(a)(2)).
Boone County Hospital does not exclude people or treat them less favorably because of any of these protected characteristics.
Language Assistance & Accessibility Services
Boone County Hospital provides free aids and services to people with disabilities to communicate effectively with us, including:
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Qualified sign‑language interpreters
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Written information in other formats (large print, audio, accessible electronic formats)
Boone County Hospital also provides free language assistance services to people whose primary language is not English, which may include:
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Qualified interpreters
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Information written in other languages
These services are provided at no cost to patients.
Patient Rights
As a patient at Boone County Hospital, you have the right to:
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Receive care in a safe, respectful environment
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Participate in decisions about your care
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Receive information about your condition and treatment in a way you understand
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Access emergency services when needed
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Have your personal health information kept private and confidential
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Review and obtain copies of your medical record
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File concerns or complaints without fear of retaliation
Your Right to a Good Faith Estimate (No Surprises Act)
Under federal law, health care providers must give patients who are uninsured or self‑pay an estimate of the expected charges for health care items and services before those services are provided.
You have the right to receive a Good Faith Estimate (GFE) for the total expected cost of any health care items or services upon request or when scheduling care. This includes related costs such as medical tests, prescription drugs, equipment, and hospital fees.
When You Will Receive Your Good Faith Estimate
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If you schedule a health care item or service 3–9 business days in advance, you will receive a written Good Faith Estimate within 1 business day after scheduling.
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If you schedule a health care item or service 10 or more business days in advance, you will receive a written Good Faith Estimate within 3 business days after scheduling.
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You may also request a Good Faith Estimate before scheduling, and it will be provided within 3 business days of your request.
Disputing a Bill
If you receive a bill that is $400 or more above your Good Faith Estimate, you have the right to dispute the bill through the federal Patient‑Provider Dispute Resolution process.
For questions or assistance:
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Phone: 1‑800‑985‑3059
Price Transparency
Boone County Hospital is committed to providing patients with clear and accessible information about the cost of care.
In accordance with federal Price Transparency requirements, Boone County Hospital makes available:
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Standard charge information
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Shoppable services
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Machine‑readable files containing pricing data
These resources are intended to help patients better understand health care costs and make informed decisions about their care.
View Boone County Hospital Price Transparency information: Price Transparency
Questions or Need Assistance?
If you have questions about your rights, need communication assistance, or would like help understanding cost information, please contact:
Compliance Officer / Section 1557 Coordinator
Angi Ellsworth
Boone County Hospital
1015 Union Street
Boone, IA 50036
Phone: (515) 433‑8525
Email: compliance@bchmail.org